For Windows PCs, if the device is recognized at first but disconnecting and re-connecting fails, install the device driver for Windows. For Windows PCs, when you connect a new device for the first time, you might have to approve the device. For Windows PCs, update the Thunderbolt software (driver) on your computer. For Windows PCs, update the Thunderbolt firmware (NVM) on your computer. For Windows PCs, update the BIOS of your computer. If it has a USB-C port but only supports USB, the Thunderbolt device won't work. Confirm that your computer supports Thunderbolt. If you own a second cable, test both to rule out any problems with the cable. Use the Thunderbolt 3 cable that was included. Disconnect and re-connect the Thunderbolt cable and/or restart the computer. Make sure that both the computer and the device are turned on and that the Thunderbolt 3 device is connected to the computer via the Thunderbolt interface. 
To troubleshoot the scenario where a Thunderbolt 3 device is not recognized properly, we suggest checking following items: Why is my Thunderbolt 3 device not recognized?
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.FAQ - Frequently Asked Questions - Knowledge Base. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10. Remove "HP Support Solutions Framework" through Add/Remove programs on PC. HP Support Solutions Framework - Windows Service, localhost Web server, and Software. 
This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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